Refund policy

At Dark Hollow, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund within 14 days of receiving your order.

Eligibility for Returns

To qualify for a return, items must:

• Be returned within 14 days of the delivery date.
• Be unused, unworn, and in their original condition.
• Include all original packaging, tags, and accessories.
• Not be damaged due to misuse, negligence, or normal wear and tear.

Non-Returnable Items

For health, safety, and hygiene reasons, certain items may not be eligible for return, including:

• Opened or used pet food and treats.
• Personalized or custom-made products.
• Clearance or final sale items.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue. We will work quickly to resolve the matter through a replacement, exchange, or refund.

Contact Us

For any questions regarding returns or refunds, please contact our customer support team. We are committed to providing a fair and efficient resolution to all return requests.

By placing an order with Dark Hollow, you acknowledge and agree to the terms of this Return & Refund Policy.